FAQ

Where can I buy tickets for Videocittà 2025?

Tickets are on sale at our site and on the platform XCEED.

If I have problems with the XCEED platform, who can I contact?

For assistance on XCEED you can write to support@xceed.me.

Is this an event suitable for all ages?

YES. Videocittà is suitable for all age groups. Access is permitted to minors, children under 14 must be accompanied by a parent. Children under 12 have free access.

Is Videocittà 2025 accessible to everyone?

The area is accessible to people with mobility difficulties via dedicated paths. Accompanying persons enter free of charge. Tickets for accompanying persons can be requested at the box office.

What cannot be introduced at Videocittà 2025?

Food, drinks (excluding water bottles and flasks), professional audio/video recording equipment, blunt and dangerous objects

Will there be a food and beverage area?

YES, inside the Gazometro area you will find several food and beverage outlets.

To access Videocittà 2025, is it sufficient to present the confirmation received by email?

YES, upon completion of the purchase you will receive an email with the attached ticket with QR code to present at the entrance to the Festival.

How can I access the large installation in the G4 Gasometer?

When purchasing your ticket, choose a time slot for your visit and show up 15 minutes before at the entrance to the Gazometro G4. The time slot you selected will appear on the ticket you received at the time of purchase. Remember to show your ticket again to access the large installation. With the Plus and Plus Backstage tickets, you have unlimited access and skip the line.

With the FULL PASS ticket can I only access the large installation in the Gasometer G4?

NO, the FULL PLUS includes the entire evening program of the Festival and one daily access upon reservation to the large installation.

With the FULL PASS ticket do I have access to the evening program?

YES, it includes access to all 4 days of Videocittà, and to the entire evening programme of the Festival.

Will it be possible to change the reservation time at the large installation?

NO, to ensure access for everyone and reduce waiting times, unfortunately it will not be possible to change the booking time.

How do I choose the time of the big installation without knowing the whole festival timetable and without risking missing the other shows?

We suggest you purchase the FULL PASS subscription or a PLUS or PLUS BACKSTAGE ticket. With the FULL PASS subscription you have access to the entire evening program of the Festival and 1 access per day to the large installation. Choose different times each day, to enjoy the large installation without missing any other scheduled appointments. If you do not want to have timetables, choose the PLUS and PLUS BACKSTAGE tickets, and you will have unlimited access via a dedicated access to the large installation.

I am a press officer, who should I contact for accreditation?

You can write to pr@videocitta.com.

Can I bring animals?

No, it will not be possible to access Videocittà 2025 with animals.

How do I get there?

Local transport
→ METRO: Line B, PIRAMIDE stop
→ TRAIN: ROME OSTIENSE railway station
→ ATAC BUS: Lines 23 and 769 (OSTIENSE/MERCATI GENERALI stop on Viale Ostiense)

Neighboring car parks
→ Riva Ostiense
→ Lungotevere Testaccio
→ Via Ostiense crossing Via degli Argonauti
→ Parking Area Ponte Settimia Spizzichino

© Videocittà 2025

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